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All the Answers

Below you‘ll find a comprehensive collection of frequently asked questions and answers. If you can’t find what you’re looking for, please feel free to get in touch and we’ll be happy to help out.

Where is The Village located?
We currently have one location, in Smiths Falls, Ont.

What are your access hours?
Once you store with us, you can access your belongings 24 hours a day, 7 days a week.

What types of units do you have?
We have yards in a variety of sizes that you can use to store you trucks, tractors equipment/materials. You can also rent an affordable and secure container for additional storage in your space.

Tell me about your online bill pay feature.
With this useful feature, you can manage your account from anywhere with an internet connection. Instead of having to drive to our facility, you can  access our website to rent a new yard or update your account information.

Do you offer vehicle storage?
We sure do! Apart from being able to store the trucks, tractors, trailers, equipment & materials you use for your project, you can also use your self storage space to store your RV, boat and other types of vehicle you might have.

How safe are your facilities?
Our facility has security measures in place to keep your equipment safe. Besides being equipped with fencing and computerized security gates with individual code access, our facilities are well-lit and we have 24/7 security cameras so you can feel confident knowing your investments are secure.

How do I get started?
There are several simple and easy steps you can take. For instance, you can check out our yard sizes, find out how much space you’ll need, and skim over storage tips section in the FAQ. If you’re ready to become part of The Village or still have a question, get in touch today and we’ll do our best!

How do I rent a space?
You can rent your spaces on our website at or contact us HERE

What is the cost of a rental?
Contractor storage yard rentals start a 200$ per month (approx.) 

What size rentals are available?
Many sizes are available.  Please inquire and we'll help determine your needs.

What is the minimum time for a rental?
Month to month rentals are available for the contractor yards.  Our workshops/Mak
er Spaces are one year.

How secure is my stuff?
The Village takes every measure to make sure your equipment is safe.  We provide 24/7 remote camera access, secure entry gates, a lock gate on each individual yard and have an on-site caretaker.

Can I access my stuff at any time?
You can access your yard at The Village 24/7 for utmost convenience.

How much notice do I need to give to access my stuff?
None.  Come and go as you please.

What can I store in my yard?
We help you store your BIG stuff and also have space for everything else.

Do you have anyone on site?
We do!  A caretaker is on site for a higher level of safety and security.

How do payments work?
Payments can be made with credit card or pre-authorized bank withdrawals.  

How do I sign a lease?
After we've met your requirements leases are completed with Docusign for your convenience and electronic records.

Can I see my yard from anywhere at any time?
Absolutely!  You'll be able to see the yard because we provide free access to our security cameras from your smartphone.

Do you offer discounts?
We offer discounts for our Workshop + Contractor Yard Packages.  You can also save with longer leases and larger yards.

How long can I store my items?
For as long as you need.

Do you offer traditional storage and offices?
Yes.  Ask us about our Contractor Yard + Workshop Packages.

Can I get power to my yard?
In some cases, yes.  Discuss your requirements with us and we'll do our best to accommodate.

Is the facility lit up at night?
You bet!

Do I need to provide a lock?
We've got that covered too!  As part of THE VILLAGE's full service you'll have a lock assigned to you along with access instructions when you join us.

Do you offer referral fees?
Yes!  Like many of our customers, THE VILLAGE values solid referrals.
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